The Face of Your OrganizationPosted: October 19, 2013
The face of your organization is your team. Your front-line staff may appear the most important and certainly they have the most direct contact with your customers, but everyone in your organization has some impact on your front-line staff and sets the tone for your culture. The formula is simple: Happy workers make happy customers. Your people can be your biggest advocates or they can bring down the entire organization. Would you go back to McDonalds if you always had to deal with disagreeable or unhappy people? Definitely not. Have you ever been in an Apple Store and infected by their enthusiasm for their products. That doesn’t happen by treating employees as a business expense. It happens by treating them with respect, involving them in the organization, and making them proud of what your organization is offering.
Treat your team with respect. You’ll not only feel good about how you’re putting a little happiness into people’s lives, you’ll also be investing in the people that have the most power to make or break your organization.